At OneLife Smart Accessories, we strive to provide high-quality products that meet your expectations. However, if you encounter any issues with your purchase, we offer a hassle-free return and replacement policy to ensure your satisfaction.
Eligibility for Returns and Replacements
You may request a return or replacement under the following conditions:
✔️ The product is defective, damaged, or not functioning as intended.
✔️ You received an incorrect item that differs from your order.
✔️ The return or replacement request is made within 7 days of delivery.
Non-Returnable Items
Certain items cannot be returned or replaced, including:
❌ Products damaged due to misuse, improper handling, or external factors.
❌ Accessories that show signs of wear and tear beyond normal usage.
❌ Items without original packaging, invoice, or missing accessories.
How to Request a Return or Replacement
1️⃣ Contact Us: Reach out to our customer support team via email or phone with your order details.
2️⃣ Provide Proof: Share images or videos of the issue for verification.
3️⃣ Approval & Pickup: Once approved, we will arrange a pickup or guide you on returning the product.
4️⃣ Replacement/Refund: After inspection, we will send a replacement or process a refund based on your preference.
Refund Policy
✔️ Refunds will be issued to the original payment method within 7-10 business days after approval.
✔️ If you paid via Cash on Delivery (COD), refunds will be processed through bank transfer or store credit.
Need Assistance?
📧 Email: support@onelifeindian.com
We value your trust in OneLife and are committed to providing you with the best service!